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Refund/Cancellation policy

At Growing Genius, we strive to provide our customers with a satisfying shopping experience. However, we understand that situations may arise where refunds or cancellations are necessary.

 

Please review our policy below:

  1. Refunds:
    Refunds will be issued in accordance with the following conditions;

    • If a customer requests a refund within 14 days of receiving the purchased book and provides a valid reason for the return, we will initiate the refund process.

    • The returned book must be in its original condition, unmarked, and undamaged. Any signs of wear and tear may result in a partial refund or rejection of the refund request.

    • Refunds will be issued to the original payment method used for the purchase.

    • Shipping charges incurred for the initial purchase are non-refundable unless the return is due to an error on our part.

    • Once we receive the returned item and inspect its condition, we will process the refund within 7 business days.

  2. Cancellations:

    • Customers may request order cancellations within 24 hours of placing the order, provided the order has not been shipped.

    • To request a cancellation, customers must contact our customer service team via email or phone, providing their order details.

    • If the cancellation request is received after the order has been shipped, customers may return the item following the refund process outlined above.

  3. Contact Us:

    • For refund requests, order cancellations, or any enquiries regarding our refund/cancellation policy, please contact our customer service team at Contact@ASVpartners.co.uk .

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By shopping with Growing Genius, you agree to abide by the terms outlined in this refund/cancellation policy. We reserve the right to amend or update this policy at any time without prior notice.

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Last updated: 22/12/2023

Fulfillment /shipping policy

At Growing Genius, we aim to ensure smooth and efficient delivery of your purchased books.

Kindly review our policy regarding fulfilment and shipping below:

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  1. Order Processing:

    • Once your order is placed, it will be processed within 2 business days. Orders placed on weekends or holidays will be processed on the next business day.

  2. Shipping Methods:

    • We offer standard shipping options for domestic and international deliveries.

    • Delivery times may vary depending on the shipping destination and chosen shipping method.

  3. Shipping Costs:

    • Shipping costs are calculated based on the weight of the package and the selected shipping method.

    • The shipping cost will be displayed during the checkout process before the order is finalised.

  4. Tracking Orders:

    • Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.

    • You can track the status of your order by using the provided tracking number on the courier's website.

  5. International Shipping:

    • For international orders, customs duties, taxes, and fees may apply upon arrival in the destination country. These additional charges are the responsibility of the customer.

    • We are not responsible for delays or issues caused by customs clearance processes in the destination country.

  6. Delivery Issues:

    • In the event of delivery issues such as lost or damaged packages, please contact our customer service team immediately for assistance.

    • We will work with the shipping carrier to resolve any delivery-related issues and ensure that you receive your order satisfactorily.

  7. Contact Us:

    • If you have any questions or concerns regarding our fulfilment/shipping policy, please don't hesitate to contact our customer service team at : Contact@ASVpartners.co.uk . 

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By placing an order with Growing Genius, you agree to adhere to the terms outlined in this fulfilment/shipping policy. We reserve the right to update or modify this policy at any time without prior notice.

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Last updated: 22/12/2023

 Terms and Conditions

Please take a moment to review our terms and conditions outlined below:

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  1. Acceptance of Terms:

    • By accessing our website and making a purchase, you agree to be bound by these terms and conditions. If you do not agree with any part of these terms, please refrain from using our website.

  2. Product Information:

    • We strive to provide accurate and up-to-date information regarding our products, including descriptions, prices, and availability. However, we cannot guarantee that all information is entirely free of errors or inaccuracies.

  3. Ordering Process:

    • By placing an order on our website, you are making an offer to purchase the selected products at the prices and terms specified.

    • We reserve the right to accept or decline any order placed on our website at our sole discretion.

  4. Payment:

    • Payment for orders placed on our website must be made in full at the time of purchase.

    • We accept various payment methods, including credit/debit cards and PayPal. Payment details are securely processed through our payment gateway.

  5. Shipping and Delivery:

    • Please refer to our Fulfilment/Shipping Policy for information regarding shipping methods, costs, and delivery times.

  6. Returns and Refunds:

    • Please refer to our Refund/Cancellation Policy for information regarding returns, refunds, and cancellations.

  7. Intellectual Property:

    • All content on our website, including but not limited to text, images, logos, and graphics, is the property of Growing Genius and is protected by intellectual property laws. Unauthorized use or reproduction of any content is strictly prohibited.

  8. Privacy:

    • We are committed to protecting your privacy and personal information. Please refer to our Privacy Policy for details on how we collect, use, and safeguard your data.

  9. Limitation of Liability:

    • In no event shall Growing Genius or its affiliates be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of our website or the products purchased from us.

  10. Governing Law:

    • These terms and conditions shall be governed by and construed in accordance with the laws of the United Kingdom.

  11. Changes to Terms:

    • We reserve the right to update or modify these terms and conditions at any time without prior notice. Changes will be effective immediately upon posting on our website.

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Last updated: 22/12/2023

Privacy policy

At Growing Genius, we are committed to protecting your privacy and safeguarding your personal information. Our privacy policy outlines how we collect, use, and disclose your information when you visit our website or make a purchase from our online bookstore. Please review the following privacy policy:

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  1. Information Collection:

    • We collect personal information, such as your name, email address, shipping address, and payment details, when you place an order on our website.

    • Additionally, we may collect non-personal information, such as your IP address, browser type, and device information, to enhance your browsing experience and improve our services.

  2. Use of Information:

    • We use the information collected to process your orders, communicate with you about your purchases, and provide customer support.

    • Your personal information may also be used for marketing purposes, such as sending promotional emails or newsletters, but you have the option to opt out of receiving such communications.

  3. Information Sharing:

    • We may share your personal information with trusted third-party service providers who assist us in fulfilling orders, processing payments, and delivering packages.

    • Your information may also be shared when required by law or to protect our rights, property, or safety, or the rights, property, or safety of others.

  4. Data Security:

    • We implement industry-standard security measures to protect your personal information from unauthorized access, misuse, or alteration.

    • However, please be aware that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

  5. Cookies:

    • Our website uses cookies to enhance your browsing experience and track usage patterns. You have the option to disable cookies in your browser settings, but this may affect the functionality of our website.

  6. Third-Party Links:

    • Our website may contain links to third-party websites, which have their own privacy policies. We are not responsible for the privacy practices or content of these websites.

  7. Children's Privacy:

    • Our services are not directed towards individuals under the age of 18. We do not knowingly collect personal information from children, and if we become aware that we have inadvertently collected such information, we will take steps to delete it.

  8. Image Use for Promotional Purposes:

    • By submitting images to Growing Genius, you grant us permission to use these images for promotional or marketing campaigns.

    • Users who submit images may be compensated with a discount voucher to be used on our website.

  9. Consent:

    • By using our website and providing your personal information, you consent to the collection, use, and disclosure of your information as described in this privacy policy.

  10. Contact Us:

  • If you have any questions or concerns regarding our privacy policy or the handling of your personal information, please contact us at: Contact@ASVpartners.co.uk

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By using our website and making purchases from Growing Genius, you acknowledge that you have read, understood, and agree to the terms of this privacy policy. We reserve the right to update or modify this policy at any time without prior notice.

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Last updated: 22/12/2023

Customer service contact 

At Growing Genius, we value your satisfaction and are dedicated to providing exceptional customer service. If you have any questions, concerns, or feedback regarding your shopping experience or our products, please don't hesitate to reach out to our customer service team.

 

Here's how you can contact us:

  1. Email: You can email us at Contact@ASVpartners.co.uk. Our customer service representatives strive to respond to all emails promptly and efficiently.

  2. Online Contact Form: Alternatively, you can fill out our online contact form on our website Click here. Please provide your name, email address, and a detailed message outlining your inquiry or concern, and we will get back to you as soon as possible.

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